納帕谷四季度假酒店-住客評論

Guest（Couple） 2026-02-01
Amazing property. Beautiful and spacious rooms. The staff make the whole experience remarkable.
Guest（Couple） 2025-12-01
Outstanding friendly service Great location with vineyard view Nice local restaurants Free Tesla charging Excellent wine
酒店回復：
Dear Edwin,Thank you for sharing your experience with us. I’m so pleased to hear you enjoyed the friendly service, vineyard views, and location. We truly appreciate you choosing Four Seasons Napa Valley and hope to welcome you back again very soon.Warm regards,Robby DelaneyGeneral Manager
Guest（Other） 2025-12-01
We stay at many Four Seasons Hotels. This one is pretty good. The spa and grounds are nice and the location is fine. The chef at the Truss Restaurant is a problem. This guy would not make me an avocado toast at brunch time for me (although is regularly on the menu). Further, he does not accommodate changes to any of the dishes. The waitress changed the tuna appetizer to shrimp for my wife and it then arrived with Tuna. The waitress did not tell her in advance, that the chef would not make any changes. Maybe this chef should go back to Jack in the Box where he trained.
Guest（Family） 2025-11-01
One of the best Four Seasons properties in which I have stayed. And, the best property I have stayed in Napa/Sonoma. Food was excellent. Rooms were clean, new and beautiful. The service was second to none. I could not recommend this property more.
酒店回復：
Dear John,Thank you so much for sharing your experience. We’re thrilled to know your stay at Four Seasons Napa Valley became both a wine country highlight and a Four Seasons favorite.Our culinary, rooms, and service teams will be delighted to hear their care made such an impression. Your recommendation truly means a lot to us.We’d love to welcome you back to Calistoga!Warmly,Robby DelaneyGeneral Manager
Guest（Couple） 2025-11-01
The property is absolutely stunning. It is a new modern property with very spacious rooms. The staff was polite and helpful and the spa is excellent in terms of location. If you are going to have dinner in Yountville for the French laundry and other restaurants, it is about a half hour drive.
酒店回復：
Jacqueline, thank you for sharing your experience with us. We’re pleased the modern design and spacious accommodations resonated with you, and that our spa offered the relaxation you were seeking. Yountville’s culinary scene is indeed one of wine country’s great pleasures -- the drive is always rewarded. We look forward to welcoming you back to Four Seasons Napa Valley for another visit soon!Warm regards,Robby Delaney,General Manager
Guest（Other） 2025-10-01
I hate to complain - but I love this brand, but our experience were very different from our October 2023 stay. We have stayed at 19 different FS properties in North America, ~36 stays and ~120 nights. So I do have expectations. From my observations, it just looked like they were understaffed. Which is strange for this brand and known for having an abundance of help. This was not the case. The pool area had the biggest deficit: pool attendants to set up lounges were hard to find, we even set up our own, waiting times for pool service were high; water, drinks, food, menus, got there - eventually. There was almost no "clean up" from people that had left, food, drinks and used towels sat for hours on the pool deck and in the cabanas. Our lunch of ceviche and steak tacos was average at best, there was no octopus in the ceviche and the steak nuggets were horribly burnt - seriously. I have to mention that even the glassware for drinks was inconsistent. (I know a small detail but...) Breakfast one morning was slow - an egg was forgotten from my avocado toast, mentioned it to two food runners and never received it. The server kindly removed it from the check. Valet was not always available. The PROS: The property is stunning and clean. Just beautiful. The employees, when available, were kind, generous and engaging. We were upgraded to a lovely suite, with a bottle of wine and welcome amenities. They were responsive when asked for incidentals. All in all, this was the most expensive FS property we have ever stayed at - with all the fees probably $3k / night. And I just felt like that it was not worth it and will likely not return.
Guest（Other） 2025-09-01
Terrible place to visit the spa Soa service was awful. Cold plunge and hot tub weren’t clean. My partners massage was good and mine was terrible. Lady just lathered oil on me but didn’t seem to know one muscle from the next. Also, the diamond facial has no facial elements except to rub different layers of cream and moisturizer, which you can do yourself. Super disappointed in their spa experienced. The rest of the hotel was great, but we went for a spa weekend, so…bad choice.
Guest（Traveling with friends） 2025-09-01
Great stay! Service was fantastic. Loved the clean rooms with super modern amenities. Lunch poolside was great. Service for breakfast at Trusss was not great. Otherwise, a perfect getaway.
酒店回復：
Dear Rachel,Thank you for sharing your experience with us. I’m delighted to hear you enjoyed your stay. I also appreciate your feedback about breakfast at TRUSS, and I’m sorry it didn’t meet expectations. Please know I’ll be sharing this with the team to ensure we improve for future visits.We look forward to welcoming you back for another Napa Valley getaway.Warm regards,Robby DelaneyGeneral Manager
Guest（家庭旅游） 2025-07-01
環境和服務都一流
Guest（其他） 2025-03-01
I am truly a Four Seasons fan and have stayed in their Santa Barbara, Milan and my favorite of all time, The George V in Paris, but I've never stayed at a casita-concept designed from scratch Four Seasons property. We had a very large suite, which was flawlessly appointed. I literally could not think of one thing which was missing (OK, the minibar fridge could have been a bit larger in order to make it useful, waaaa). They truly thought of everything, down to the toilet paper holder that incorporates a shelf on which to rest your cell phone. Genius! There is simply not much worthy of complaint. High cost comes with the territory, but it was dear indeed, costing the same as our recent 10-day cruise, especially as the county and state levied taxes seemingly derived from a fever dream. The location, which is in adorable Calistoga, is not ideal for easy access to the major wineries (there is a winery on the property as well as a really decent restaurant called Truss). No pebble was out of place, nor a bush allowed to be bushy. Everything was spotless. Everyone was super polite, and honestly so. I'm pleased we tried it, but for me, it was too sterile for my taste.

納帕谷四季度假酒店

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2026-02-01

Guest（Couple） 2025-12-01

Guest（Other） 2025-12-01

Guest（Family） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Other） 2025-10-01

Guest（Other） 2025-09-01

Guest（Traveling with friends） 2025-09-01

Guest（家庭旅游） 2025-07-01

Guest（其他） 2025-03-01

客戶評價由實住客人提供的真實點評